Running into issues where the Roku app can’t find your device can be a real pain, especially when you’re all set for a seamless streaming session.
Whether it’s caused by network problems, software glitches, incorrect settings, or pending updates, this guide is here to help you troubleshoot and get your Roku app back in action.
1. Check Network Connectivity
If your network isn’t stable or strong, your Roku app might struggle to detect your device. Ensure all your smart devices are connected to the same wireless network, or connect your Roku directly via Ethernet. Also, remove any nearby interference, like cordless phones or microwaves.
1.1 Restart the Router
Sometimes, a router glitch can cause device discovery issues. Follow these steps for a system-wide power cycle:
- Unplug the router from the power outlet while it’s still on.
- Wait for about 60 seconds.
- Plug the router back into the power source.
- Wait until all network lights turn on.
- Test your internet by connecting to the network with your smartphone or computer.
1.2 Switch Between Wi-Fi Bands (2.4 GHz and 5 GHz)
Switching between 2.4 GHz and 5 GHz bands can affect your device discovery. Here’s how:
- Access your router settings through a web browser.
- Find the options related to “Wi-Fi bands.”
- Switch between 2.4 GHz and 5 GHz to see which one offers better connectivity.
1.3 Disable Guest Mode
If someone logs into your network as a guest, Roku might fail to find your devices. To fix this:
- Log into your router’s account and click on “Wireless.”
- Select the “Guest network” tab.
- Disable the guest network and confirm the changes.
2. Turn Off Private Wi-Fi Address
For iPhone users, turning off this function might help:
- Go to “Settings” > “Wi-Fi.”
- Find your network and tap “More Info.”
- Turn off “Private Wi-Fi Address.”
- Check the Roku app to see if your device is now discoverable.
3. Update the Roku App and Device Software
Outdated software can lead to compatibility issues. Here’s how to update:
- Press “Home” on your Roku remote.
- Navigate to “Settings,” then “System.”
- Select “Software update” and click “Check now” to install any updates.
4. Update Router Firmware
Outdated router firmware can be a culprit. Here’s how to update it:
- Check the router model and version.
- Visit the manufacturer’s website to download the latest firmware.
- Install and upgrade the firmware as instructed.
5. Restart the Roku & Turn Off VPN
A Roku restart often clears up bugs and glitches. Follow these steps:
- Use your Roku remote to go to the “Settings” page.
- Scroll down and click on “System.”
- Select “Restart” and wait for your Roku to reboot.
For those using a VPN, turn it off:
- On iOS: Go to Settings > General > VPN & Device Management.
- On Android: Go to Settings > Network & Internet > VPN.
6. Check Device Discovery Settings
Ensure your Roku is set to allow control by mobile apps:
- Press the “Home” button on your Roku remote.
- Go to “Settings” > “System” > “Advanced system settings.”
- Choose “Control by mobile apps” and set network access to “Default” or “Permissive.”
6.1 Reset Hotspot On Your Phone
Resetting your mobile hotspot can sometimes resolve connectivity issues:
- Go to “Settings” on your phone.
- Tap on the mobile hotspot icon and select “Setup.”
- Reset the hotspot, then re-add the Wi-Fi network.
7. Reconnect to Wi-Fi Network
If you’ve recently changed your Wi-Fi network or password, update your Roku app:
- Press the “Home” button on your Roku remote.
- Scroll to “Settings” > “System” > “Network.”
- Select “Set up connection” and choose between Wired or Wireless.
- Pick your network and enter the password.
8. Factory Reset Your Roku Device
When all else fails, a factory reset might be necessary. Be aware that this will erase all settings:
- Go to “Home” > “Settings” > “System” > “Advanced system settings.”
- Select “Factory reset” and follow the on-screen instructions.
8.1 Factory Reset Roku TV Without Remote
If you don’t have the remote, follow these steps:
- Disconnect the TV from the power source.
- Press and hold the physical Reset button on the TV.
- Reconnect the power while holding the button, then release it when the Roku logo appears.
9. Turn Off Fast-start
The Fast-start feature in Roku OS 10.5 can cause the device to go into standby mode, making it harder for the app to detect it. To disable this:
- Go to “Settings” > “System” > “Power.”
- Select “Auto power savings” and toggle off “Fast-start.”
10. Download the VLC Remote Control App
If you decide to watch your streaming on a PC, you can use the VLC Mobile Remote app to conveniently control it with your iPhone or any Android smartphone.
You can remotely control Roku, Netflix, YouTube, Amazon Prime and more from your smartphone while sitting on the couch.
Following these steps should help you resolve the issue and get your Roku app functioning correctly again, allowing you to return to uninterrupted streaming.
